Confident AI vs Traceloop (2026)
vs
Overview
Rating
10.0 / 10
Rating
10.0 / 10
Best For
Developers who run LLM evals in CI with DeepEval and want a hosted platform for tracing, datasets, and online evals
Best For
Teams already using Datadog/Splunk wanting LLM observability
Product Summary
Confident AI is the LLM evaluation and observability platform from the creators of DeepEval. Compare its pricing, features, pros and cons, and alternatives.
Product Summary
The OpenTelemetry standard for AI. Pipes LLM telemetry into Datadog, Splunk, or any OTel backend.
Starting Price
$0
Starting Price
open-source
Free Trial
No
Free Trial
No
Free Version
Yes
Free Version
No
Website
Website
Key features
Core capabilities each platform advertises.
- DeepEval open-source evaluation framework
- LLM-as-a-judge metrics
- CI/CD regression testing
- LLM tracing and online evals
- OpenTelemetry
- OpenLLMetry
- Vendor-neutral
- OTel integration
Strengths and tradeoffs
What each tool does well, and the limitations to keep in mind.
Pros
- Open-source DeepEval runs locally without the platform
- Per-organization pricing with unlimited seats from Starter up
- Tracing, evals, and annotation in one workspace
- Red teaming and governance in the same platform on Enterprise
Cons
- No built-in gateway, so routing needs a separate tool
- Free plan limited to two seats, one project, and five test runs a week
- Online evals and annotation queues start at $200/month
- On-prem deployment and HIPAA are Enterprise only
Pros
- Acquired by ServiceNow for $60-80M providing strong financial backing and integration opportunities
- Built on OpenTelemetry standards with open-source OpenLLMetry SDK
- Recognized as Gartner Cool Vendor demonstrating industry validation
- One-line code integration for quick setup and deployment
- Enterprise-ready with SOC 2, HIPAA compliance and multiple deployment options
Cons
- ServiceNow acquisition may lead to platform changes, pricing adjustments, or strategic shifts
- Small team of 9 employees may be absorbed into larger ServiceNow organization affecting support
- Limited transparent pricing information following acquisition
- Uncertainty around long-term product roadmap under new ownership
Confident AI or Traceloop — which should you choose?
Choose Confident AI if you wantChoose if you want
- Unit testing LLM applications
- Automated evaluation in CI/CD pipelines
- RAG evaluation with custom metrics
- Regression testing for prompts
Choose Traceloop if you wantChoose if you want
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Compare Confident AI and Traceloop on your own traffic
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1,000+Models
5 minSetup
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