Portkey vs Traceloop: Observability, Prompts & Evals Comparison
Compare Portkey and Traceloop side by side. Both are tools in the Observability, Prompts & Evals category.
Updated March 10, 2026
The short answer
Choose Portkey if enterprise-scale monitoring (10B requests/month).
Choose Traceloop if acquired by ServiceNow for $60-80M providing strong financial backing and integration opportunities.
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Quick Comparison
| Category | Observability, Prompts & Evals | Observability, Prompts & Evals |
| Pricing | — | open-source |
| Best For | — | Teams already using Datadog/Splunk wanting LLM observability |
| Website | portkey.ai | traceloop.com |
| Key Features | — |
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Pros & Cons: Portkey vs Traceloop
- +Enterprise-scale monitoring (10B requests/month)
- +Sub-40ms overhead
- +Comprehensive analytics and tracing
- +Strong security certifications
- −Professional tier expensive (USD 2-5k/mo)
- −Open-source has limited features
- −Complex for small teams
- +Acquired by ServiceNow for $60-80M providing strong financial backing and integration opportunities
- +Built on OpenTelemetry standards with open-source OpenLLMetry SDK
- +Recognized as Gartner Cool Vendor demonstrating industry validation
- +One-line code integration for quick setup and deployment
- +Enterprise-ready with SOC 2, HIPAA compliance and multiple deployment options
- −ServiceNow acquisition may lead to platform changes, pricing adjustments, or strategic shifts
- −Small team of 9 employees may be absorbed into larger ServiceNow organization affecting support
- −Limited transparent pricing information following acquisition
- −Uncertainty around long-term product roadmap under new ownership
Pricing: Portkey vs Traceloop
- · Open-source
- · Basic observability
- · Self-managed
- · Community support
- · Managed service
- · Advanced analytics
- · Standard support
- · Team features
- · Custom limits
- · SOC2, ISO27001
- · Priority support
- · Private deployment
About Portkey
Portkey Observability is the monitoring and analytics component of the Portkey AI platform, providing comprehensive visibility into LLM applications. The platform tracks requests, costs, latency, errors, and user behavior across all LLM providers. Portkey Observability integrates seamlessly with the Portkey AI Gateway, offering unified monitoring for multi-provider AI applications. The platform provides real-time dashboards, alerting, and detailed trace analysis to help teams optimize AI performance and costs. Portkey processes over 10 billion requests monthly with sub-40ms overhead, providing enterprise-grade observability for production AI systems.
About Traceloop
Traceloop is an observability and quality assurance platform designed to help teams ship LLM applications 10x faster by transforming evaluation data into continuous feedback loops. The platform enables developers to monitor, test, and improve large language model applications throughout their lifecycle. Built on OpenTelemetry and shipping with OpenLLMetry (their open-source SDK), Traceloop provides real-time monitoring with just one line of code, giving live visibility into prompts, responses, latency, and more. The platform offers built-in quality evaluations for faithfulness, relevance, and safety that automatically apply to production data, along with custom evaluators that users can define and train on annotated examples. Traceloop features automated quality gates that run evaluations automatically on pull requests and in real-time during app execution, plus LLM drift detection to catch performance degradation before it reaches users. The platform supports 20+ LLM providers including OpenAI, Anthropic, Gemini, Bedrock, and Ollama, and integrates with popular frameworks like LangChain, LlamaIndex, and CrewAI. In March 2026, Traceloop was acquired by ServiceNow for $60-80 million, marking the third Israeli acquisition by ServiceNow in under three months. The platform is SOC 2 and HIPAA compliant with cloud, on-premises, and air-gapped deployment options. Traceloop has been recognized as a Gartner Cool Vendor and serves notable clients including HiBob, Target, Miro, IBM, and Babbel.
What is Observability, Prompts & Evals?
Tools for monitoring LLM applications in production, managing and versioning prompts, and evaluating model outputs. Includes tracing, logging, cost tracking, prompt engineering platforms, automated evaluation frameworks, and human annotation workflows.
Browse all Observability, Prompts & Evalstools →Other Observability, Prompts & Evals Tools
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